New record system at MDI Hospital experiences referral glitch 

BAR HARBOR — Mount Desert Island Hospital and Health Centers launched a new electronic health record system on March 7. The new integrated system replaced multiple legacy systems to enhance patient safety and information security, but the upgrade has not been without its challenges. 

“We’ve heard from our community that referrals to outside health care providers have not been going through since we launched our new electronic health record system,” said Oka Hutchins, MDI Hospital spokesperson. “We want to notify our community of this challenge and provide support as we work to resolve all delayed patient referrals as quickly as possible.” 

The hospital corrected the issue as soon as it learned of the problem. Hospital and health center personnel are working through a backlog of about 650 referrals that had not been processed between March 7 and May 12. As of May 16, twenty percent of the backlogged referrals had been processed. 

Additional resources have been added to get the backlog corrected, and a referral call line has also been set up to help those affected. 

For questions or concerns about a recent referral, call the Referral Hotline at (207) 801-5555 or contact your provider’s office.  



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